british in rosemont ok, yes. i realize it is 2:59 a.m. but i called the crowne plaza in rosemont anyways to make sure their address.

beep, beep! "thaynk you fur caulling the coawn plaza, hoaw may i assist you?"

trying to ignore the british accent, i went, "hello. i'm sorry, i'm trying to reach the crown plaza in rosemont?"

"aull raight, let me get you the numberh," the polite lady on the other line said. it is a hopping office around her, i can hear typing, clicking, negotiating and chatting in the background.

i need to know the right address because friends are staying over there, and their conference ends tomorrow at noon. it might be easier to meet them there and then decide what to do for the rest of their stay.

she gave me the number, which is exactly what i dialed. the rosemont desk must be closed at this hour. duh - but paranoid me just had to check.

"thank you." and then, on a whim, "i'm sorry, but i couldn't help but notice your accent." and then i hesitated, coz i didn't want to offend her, "have i reached a call center?"

"well, the front desk auver at rosemont seems to be claused now, you've reached aour offices in london. it's nearly 9 a.m. aour time over here, so we're open ahnd able to aunswer your caulls from over there," the unnerved, polite lady said.

cool. i stumbled on a money-saving company technique - phone rerouting. no one'd know about this if they called during the day.

but oh my gosh. whether or not she knew about call centers, she's so polite. an american would never have taken responsibility for anything that his or her company's done to make life easier for their clients. ok, maybe they would. sometimes.

and her accent was gorgeous! ahahahaha. it's so quick and light. i should have asked her right then and there if she had an address to the rosemont hotel. hmm. should i call again? hehe -   ¶ 11/21/2004 02:59:00 AM